All stock items normally ship from our warehouses within 24 hours of receipt of payment.

As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the carrier's name and a tracking number with a link to their website.

Express Delivery
Our official logistics partners are UPS/FEDEX/TNT. Shipping costs are clearly shown on all quotations. We will decide to use which logistic company on our side unless there is a special instruction while ordering.

Arrange Your Own Shipping
You can arrange your own shipping, there may be a charge for packing and handling. Please contact our sales team, if you wish to use your own shipping company and forward your account details and the service level you require and we will do the rest.

Under no circumstances do we accept responsibility/liability for goods lost or damaged etc. whilst in transit if you choose your own carrier. It is the responsibility of you and your shipping company to resolve any issues directly with each other.

Local Customs Charges
This is your responsibility to pay any charges relating to the import of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is your responsibility to ensure that you comply with these requirements.

Have Not Received Order
There are several reasons why an item you ordered may not have been received:

Missing or delayed order
Delivery usually takes 3-5 working days from receipt of payment. We will notify you if there is any delay or longer delivery time. If you believe your item has been lost or delayed, please contact us.

Item temporarily out of stock
If an item goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available.

Item unavailable
If an item becomes unavailable or is discontinued, which means we are unexpectedly unable to fulfil your order we will contact you to let you know. If we are unable to fulfil your order or offer a suitable alternative then we will issue an immediate refund if your payment has already been processed.

Payment declined or not received
If we cannot process payment for any reason, we will contact you to let you know and ask you to access your account and update your card or bank details as necessary.